Response Time
- The Response Time (T) is calculated from Monday to Friday from 8 to 20 hours.
- The time outside these hours also adds, but with a maximum of 2 hours.
Example: If a user receives a inquery on Friday at 19:30 and answers on Monday at 8:10, the Response Time is 2 hours and 40 minutes.
Points when Selling
You can win points:
- Answering to received Inquiries
- Acepting to received Orders
when your Response Time (T) is less than 24 hours. And if your T is less than the Average Response Time of all companies (Tm), you can win further points.
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You can check the Tm at any time in the left margin, below
To calculate Tm, all companies response Inquiries are use when:
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:
The awarding points are calculated using the following chart:
| T < | 1 Tm/4 | 5 points | |
| T < | 2 Tm/4 | 4 points | |
| T < | 3 Tm/4 | 3 points | |
| T < | Tm | 2 points | |
| T < | 24 hours | 1 point |
To calculate the number of points, the operations done during the last 30 days are used.