- The Response Time (T) is calculated from Monday to Friday from 8 to 20 hours.
- The time outside these hours also adds, but with a maximum of 2 hours.
Example: If a user receives a inquery on Friday at 19:30 and answers on Monday at 8:10, the Response Time is 2 hours and 40 minutes.
Points when Selling
You can win points:
- Answering to received Inquiries
- Acepting to received Orders
when your Response Time (T) is less than 24 hours. And if your T is less than the Average Response Time of all companies (Tm), you can win further points.
You can check the Tm at any time in the left margin, below :
To calculate Tm, all companies response Inquiries are use when:
The awarding points are calculated using the following chart:
|T <||1 Tm/4||5 points|
|T <||2 Tm/4||4 points|
|T <||3 Tm/4||3 points|
|T <||Tm||2 points|
|T <||24 hours||1 point|
To calculate the number of points, the operations done during the last 30 days are used.